CLC – Dot The I’s and Cross The T’s
For those of you with active CLC accounts, please make sure you periodically review their particular quirks with your GSRs. They have been solid business for some inns, but if we are losing revenue due to wrong rates, missing or incomplete paperwork, and poor WebCheckInn procedures, we quickly lose the already low revenue. As we enter a slower season at many properties, now is a great time to for you and your GSRs to go through the short training modules provided on the CLC Website. This will help everyone stay current and boost your CLC score, since training is one of the many areas on which they score every hotel.
We recently had a situation at one of our properties where CRS booked rooms on the old VP# that we used prior to last year’s RRIWest split. Not only was this incorrect, the rate has since changed and was wrong, as well. Please ensure you and your GSRs aren’t just blindly using the old VP and rates. Change the VP to the current Local Billing account and double check that rate.
AAA – 15% Off October Promotion
As you saw in the recent Under One Roof communication, AAA Members who book and stay by October 31, 2021 are eligible for 15% with their membership. This is a great way for our Front Desk GSRs to save our guests a few dollars and one more tool to help them convince our guests to book direct. Please remind them to verify the guest is indeed a member of AAA and to use VP# 626901 when reserving rooms.
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