Hello from your Revenue Team!
I hope you are all getting as excited about the warmer months as we all are. We wanted to take some time today to clear up some confusion about Hotel Tonight.
Before we talk about Hotel Tonight, we all hope you are completing your 2-2-2 shops daily. We strongly encourage you to look at your peak season rates and the market rates. In the past few weeks we have seen the reopening of states start to gain momentum and peak seasons market rates are starting to be updated to reflect this. Please work with your revenue manager to find a rate strategy that will keep you competitive and yielding up all season long.
All properties that choose to opt into the connection with Hotel Tonight provide live inventory and rates to this channel. This channel, like all other OTAs, will open and close with DY2. As the summer travel season starts to heat up work with your RM to be sure you have the correct thresholds set to close out DY2. You do not need to access the extranet or call Hotel Tonight to open or close inventory as this could override Redi Stay and cause you to oversell.
When you are updating rates in Redi Stay, they will be communicated to Hotel Tonight via the connection to the channel along with your inventory levels. There is an additional step you will need to complete in order to stay eligible on Hotel Tonight. A re-shop must be retriggered. In order to retrigger the rate shop log into the extranet and on the dates you are ineligible you will need to click report. The re-shop should be completed in just a few minutes. If you re-shop and are still ineligible give it about 10-15 more minutes and retrigger the shop again. If you are still ineligible after the second attempt, contact your revenue manager for assistance. Please see screen shot below
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