See Full Memo and How to process each adjustment in the below attachment.
What is a Rate Adjustment?
A rate adjustment is when you need to make a correction to 100 Room Charges in RediStay.
Why would I need to make a Rate Adjustment?
You would only reverse top line room revenue when you have incorrectly billed the guest at a higher rate than quoted, as this is revenue you were not due. A few examples of reversing 100 Room Charges would be an OTA reservation where you changed room types and RediStay defaulted to a higher rate. When a guest has a VP negotiated rate with your hotel and was billed at a higher BAR rate. Or a sleeper room which means a guest checked out prior day and was not check out in RediStay, causing it to post revenue which we are not entitled too when the audit runs.
What is a Hospitality Adjustment?
A hospitality adjustment is for any guest that experiences a problem during their stay, and it has been determined that the guest is due a partial or full discount for the prior night’s stay to make things right with the guest. Examples of a 932 HOSP ADJUSTMENT would be: Checked into dirty room, room not cleaned on service date no hot water, maintenance issue etc. This is revenue we should have collected but due to a failure on us was not able to provide an excellent guest experience and offering compensation to the guest to make right for them.
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