We all know they are out there… Keith and Debbie, just waiting to make their travel plans to your location. But when? You nervously pace your office, losing sleep, fearing the worst while you anxiously wait for the arrival of the Internal Auditors! <scary music plays in the background> 😉
But fear not my RRI West leaders… for today, we bring you some Internal Best Practices and present to you: The Art of a Successful Internal Audit!
Let’s start by celebrating those that have paved the way and have helped cement these best practices, by continually delivering satisfactory audits year in and year out:
Terry Fitch, GM St Clairsville, OH 10 consecutive Satisfactory audits. Terry also has multiple Circle of Excellence wins!
JoAnn LeMasters, GM Fairmont, WV – 10 consecutive Satisfactory audits. She is also a Circle of Excellence winner!
Ryan Wijangco, GM Seattle – 7 consecutive Satisfactory audits. Ryan has been instrumental in these results, as he has had 3 different GMs in those 7 audits!
Kelly McCloud, GM Indianapolis, IN – 6 consecutive Satisfactory audits. Kelly’s tenure has shown great success!
Karen Jarboe, GM Nashville, TN – 5 consecutive Satisfactory audits. Karen is diligent about her results and has a never-ending attention to detail.
Kevin Furst, GM West Palm Beach – 3 consecutive Satisfactory audits. Kevin’s hard work has paid off with a promotion to Naples!
Congrats to this team… and to all of you who have successfully grabbed that coveted Satisfactory score! The Internal Audit team has been able to identify four common themes from the above panel that they believe truly contributes to a successful internal audit:
ORGANIZATION
Establish a daily, weekly, and monthly routine to complete required tasks including night audit dicing (Redi2Dice) and complete each timely. Use your calendar to set reminders and to-do lists to complete tasks that are not part of your established routine.
TRAINING
Have staff complete all training protocols. The more knowledgeable that your staff is the more they can contribute to the property’s success. Take advantage of your staff’s knowledge and delegate tasks to your staff where appropriate. The more buy-in you have from them, the more your team will be invested in achieving results together! And don’t’ forget to get all new hires done within the first weeks of their employment.
DEMANDING EXCELLENCE
Inspect what you expect – don’t assume anything. Talk the talk and walk the walk. The more they see you put an important emphasis on the process we have in place, the more they will take pride in holding themselves and each other accountable.
SELF AUDIT REGULARLY
You have the power! If you commit to completing self-audits, this will ensure compliance is being met along the way. When in doubt, ASK! Review last internal audit results to ensure recommendations have been implemented.
Need help? Have questions? Don’t know where to start? Reach out to your internal audit team today and let them partner with you, so your next audit is a Satisfactory one… good luck!
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