To ensure the safety of our hotels, it is important to know scams are on the rise. Phone scams come in many forms, but they tend to make similar threats, or ask you to send money. Please take all precautions to ensure you and your staff don’t fall for a scam.
There’s never a good reason to send cash, and we as a company we will NEVER call a property and ask for money to be taken from the drawer, deposit, etc. to be wired or sent to anyone from the company. The only people that will ask you to do anything with money is accounting if your daily deposits are missing and the only place they will ask you to take money is to your properties bank with our deposit slip.
Here is what you need to know:
Scammers create a sense of urgency. They rush you into making a quick decision before you look into it.
Scammers use intimidation and fear. They tell you that something terrible is about to happen to get you to send a payment before you have a chance to check out their claims.
Scammers use untraceable payment methods. They often want payment through wire transfers, reloadable cards, or gift cards that are nearly impossible to reverse or track.
One thing you can count on is that a phone scammer will try to get your money or your personal information to commit identity theft. Don’t give it to them.
Train Your Employees
Your best defense is an informed workforce. Explain to your staff how scams happen.
Encourage people to talk with their coworkers if they spot a scam. Scammers often target multiple people in an organization, so an alert from one employee about a scam can help prevent others from being deceived.
Train employees not to send passwords or sensitive information by email, even if the email seems to come from a manager. Then stick with the program — don’t ever ask for sensitive data from employees by email.
If you are unsure who is calling and what they are asking of you, do the following:
Ask for name of person calling and the company they are with
Ask for a call back number
Inform the caller that you are not authorized to provide this information or perform a task and you will have your supervisor call them back. If this is a legitimate business, they will not take offense or try to persuade you to give them information.
Contact your General Manager and/or RVPO. Supply them with caller information: name, company, call back number and details of the request.
Never give out your co-worker’s personal information, such as cell phone numbers. If the caller is a legitimate business, they should be calling direct to the hotel business number or can call back to the hotel phone to reach the manager.
If someone calls requesting money notify your General Manager and/or RVPO immediately and complete an incident report for it to be on file whether no loss of funds occurs.
Call the police and report it with the information you gained from the caller.
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