Mibe Vibe

Life is 10% what happens to you and 90% how you react to it.  – Charles Swindoll 

I recently read a post on Linked In from a Front Office Manager who had to work a double shift, including the overnight, due to some employee call-offs.  While he admitted that working a double, or overnight, when it is outside of your norm can be difficult… he acknowledged that there is also something really special about it.  He went on to say that he gets excited to welcome guests in the middle of the night because he can give them more personalized attention.  He appreciated the calmness that comes with the night shift that allows him to be more focused with fewer distractions.  He listed his overnight successes: that he’s helped tired travelers find comfort after long flight delays, he's welcomed a tired trucker who just can’t drive any further, and he feels pride in getting everything ready for the first shift coming in that day.  

This article was really interesting and inspirational, in that, it really is all about your attitude and how you approach and react to the unexpected.  The hospitality industry certainly deals many unexpected moments that you, the GMs need to react to do all the time… but with a positive attitude and keeping the MIBE VIBE front of mind: you can always turn trials into triumphs and truly Make It Better Everyday!