Over the past several weeks, the Operations and P&C team have been working with many locations across the RRI West portfolio to support their efforts in reducing their overall labor costs and control overtime. What has evolved are some very key takeaways that all GMs should be doing to help control overall labor expenses, including, but not limited to:
Scheduling
Create consistent schedules that meet the needs of the business. For example, housekeepers might not need to begin until 9am or later, based on your typical guest departures.
Based on the many states that we operate in and meal and break laws, you may be able to require a 30 minute, punch out break for housekeeping. This not only ensures you are in control of their schedule, but it also simultaneously gives them a perhaps needed break, ensuring they are not slowing down towards the end of their shift.
Have Laundry start later than HSK dept. Laundry can also stock your carts, rather than HSK.
Call someone off if HSK has less than 13 rooms to clean.
Inn with HH, have HH take some rooms each day to clean in addition to other duties.
Tracking MPRs
Your Ops team has rolled out the MPR chart to all locations. This tool allows you, next day line sight into what’s actually happening at your property.
The more involved you are in reviewing this information with your teams, the more engaged they will be in their own results.
Train your team on what MPRs are, why they are important and how and why they are tracked.
Control and limit overtime
Use efficient task distribution and workload management to ensure tasks are completed within regular work hours.
Review your timecards daily to monitor employee punches, address “milking the clock” situations, and see who might be approaching overtime.
FD doesn’t have to stick to a 7-3, 3-11 and 11-7 schedule as well. We heard that is reason for OT being used. Need help? Reach out to P&C to discuss.
And finally, Be Engaged: your true key to success in controlling labor!
Are you aware of what your employees are doing?
Are they aware of their efficiencies and areas of opportunity?
Are they consistent in clocking in and out so you can know exactly where you stand?
Do you have all employees assigned to the right department and have secondary departments available for them to accurately clock into? (email Sarah Quintero for help).
Have you asked your own staff what they can do to be more efficient?
To help support you in your efforts to control labor and OT, you will be receiving an Approaching Overtime Report each Thursday, starting next week, September 26th, that will provide you notification of any GSR that has more than 30 hours in that week. (before Thursday’s shift). This will allow you to make any needed adjustments before the end of the given workweek..
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