Exciting Linen & Terry Updates!

We're committed to providing your guests with the highest quality experience. In support of this commitment, we've made some important updates to our linen and terry purchasing policies/offerings:

(Preferred Vendor) Required Vendor Ordering Policy:

• Mill Distributors is now our REQUIRED vendor for all Linen & Terry products.

• Any orders for these products MUST be placed through Mill.

• If there is an exceptional need to order outside of Mill, you MUST receive RVPO approval prior to purchase.

Better Pricing with Increased Orders:

• The more we collectively order from Mill, the better pricing we can negotiate in the future. Consistently placing orders through Mill helps us secure better bulk pricing, improved product availability, and additional savings that benefit all properties.

Lowered Free Shipping Minimum:

• We've successfully negotiated to lower the free shipping minimum from $1,000 to just $500 per order!

Improved Product Quality:

• New linen (bedding) is available for order NOW.

• New upgraded terry products (towels, hand towels, washcloths, and bathmats) will start shipping May 2025.

Quality You Can Count On:

• Our linen and terry products from Mill are now improved to a blend of 60% Cotton and 40% Polyester, ensuring a softer feel and greater durability.

• While other vendor sites may offer lower-priced options, please remember these products often consist of inferior materials (100% Polyester or 100% Microfiber), which don't offer the same quality, softness, or longevity as our blended cotton-polyester products.

Other Updates:

• Attached is the New Pricing Sheet for your reference.

• The Procurement Portal will be updated with the new terry once it is available for ordering.

MILL PRICE LIST 3-7-25.xlsx

Download XLSX • 19KB

Have you met your quarterly sales goal yet?

There’s still time to do so!  A total of 6 qualified leads are required each quarter.

Qualified Lead Reminder:

*A qualified lead needs to have at least the company name, contact name and phone number.  Any additional information will be appreciated, such as address, reason they are in the area, name of person who handles travel, where they travel, etc.   You should have a conversation with, or some type of exchange with the potential new client, inquiring about their lodging needs. 

Shout out to Terry Fitch at our St. Clairsville, OH Red Roof!   Terry has his staff helping with the legwork.  Housekeepers and maintenance are making an effort by taking pictures of company trucks and even company sweatshirts in the guest rooms that they come across during their housekeeping duties!  Do your employees help you with finding leads?  Empower them to do so!  

Email Best Practices: Protecting Sensitive Information

Effective email communication is essential in our daily operations, but it’s equally important to follow best practices to protect sensitive information and maintain compliance with PCI (Payment Card Industry) and PII (Personally Identifiable Information) standards.

Avoid Using Names in the Subject Line

When sending emails, do not include anyone’s name in the subject line. This helps protect privacy and ensures that sensitive details are not immediately visible. Instead, use general descriptors or relevant topics while keeping the subject concise and professional.

Encrypt Emails Containing Personal Information

If you need to send an email that contains personal or sensitive information, it must be encrypted to comply with PCI/PII requirements. Since we use Outlook, follow these steps to encrypt your message:

For Outlook Desktop App:

1. Compose a new email as you normally would.

2. Click on the Options tab.

3. Select Encrypt and choose “Encrypt-Only” or “Do Not Forward” depending on your security needs.

4. Complete your email and send it.

For Outlook on the Web (OWA):

1. Start a new email.

2. At the bottom of the message, click on the “...” (More options) button.

3. Select Encrypt and choose the appropriate encryption setting.

4. Send your email securely.

By following these simple steps, we can ensure that sensitive information is properly protected and that our company remains compliant with industry standards. Thank you for your attention to these best practices!