WEST Edge - Running Status Report

WEST Edge Status Reporting.pdf

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The Sales-Minded Guest Service Representative

Ideal Sales Leads: 2 or more travelers/rooms 100 room nights annually OR local company with moderate needs

Why 1 traveler/room leads are not so great? 1 traveler is perfect for the RediRewards program. There are a number of reasons the guest could need lodging. They may provide their company name but they may not be traveling on official business. However, if their room is booked by their office with a company credit card, it’s worth a shot!

Where do you get your leads?

Ask the guest “WHAT BRINGS YOU TO THE AREA?”

Company email addresses

Third Party Authorization Forms

Multiple rooms checking in or reserving together

Company names listed on work shirts

Signatures on incoming emails

Google addresses

Company vehicles

Parking lots of competitors/home improvement stores

Your inn’s parking lot

If providing general rates or info for construction companies or contractors, be sure to get their company information.

What to share with your ADOS? As much as possible!!

Company Name

Address/Branch Name

Contact Person & Phone Number/Email

Where are they working? What do they do? Examples: Construction Project – Store development at American Dream or Roadwork on 495 project, bus tours, truck routes from Point A to Point B.

**Have you offered a rate already (i.e. crew inquiry)? If so, what is it? Are they using a Third Party CC Auth?

When in doubt, send it over and we can certainly research and prospect the business. This is about Quality, not Quantity.

Training - Tip of the Week

When you reach out to Training with a question, it always makes us think that if this General Manager is asking, who else is wondering the same question. That is how the ball starts rolling and job aids are created.

When you want to know what your employees have been doing in WEST Edge, you can run a Status report, filter exactly what you want to see and download the information. This way you can and check and document that your employee watched the Human Trafficking video or completed reading the Position Guide booklet. As a best practices, we recommend printing off the employees certificate of completion and keep it in their employee file for documentation.

A job aid has been created and uploaded to WEST Edge that will walk you through the steps to filter and run the Status report.