Maintenance & Construction
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Integrity | Accountability | Empathy | Passion
Training
Jan 27, 2022
It’s a new year so let’s kick it off on the right foot and confirm that you and all your employees are compliant with RRI West.
Every month your Training Team will send out to you and your RVPO a report of those employees who still need to complete New Hire Onboarding or any annual training. A friendly reminder to follow up with your employees that they are logging in to WEST Edge and completing their training.
What is WEST Edge?
For those General Managers who are new to our team, WEST Edge is RRI West’s LMS (Learning Management System). This online library includes thousands of online videos and courses on a wide variety of topics including Leadership, Management, Coaching and Counseling, Teambuilding, Communication, Desktop Computer Skills, and more. All-important RRI West related information and mandatory training that only pertains to RRI West will be available on WEST Edge as well as some shared Brand related topics and can be easily accessed from a computer or smart phone. Items such as:
Standard Operating Procedures (SOP)
Daily Logs & Forms
Training videos & material for ALL departments
Job Aids & Guides
New Hire Onboarding & OSHA requirements
Human Resource information…and so much more!
We are proud to be able to provide you with access to this tool to use in conjunction with your ongoing learning and development.
But WAIT! There’s MORE!
We also want to showcase those employees who are eager to learn and who are utilizing the tools and resources provided. Every month we will list the top learners in WEST Edge and celebrate them.
Training
Jan 27, 2022
Red Roof Inn has been accepting guests from CLC (Corporate Lodging Consultants) for decades. Only recently have we had to be responsible for applying the payment to the invoices through the RediStay Local Receivables Module.
For those who are accepting CLC guest, you are also using CLC’s WebCheckINN portal. WebCheckINN is how we let CLC know that a guest is staying with us by adding the guests’ information to receive payment from CLC. CLC sends the payment digitally (direct deposit) to our RRI West office. When the information is received then your property accountant will post the payment in your Local Receivables for CLC. Once you see the payment posted in the Detail Transaction Totals, then you need to apply the invoices for that payment.
How do I know what invoices are for that payment?
CLC generates a statement in WebCheckINN for that payment. It will list all the guest that payment is covering. It is important to verify that all CLC guest who have stayed with you are being billed through the WebCheckINN. If you do not have a guest listed, you can still submit the information for payment. Once it is past 60 days, you will need to fax the information to CLC for them to submit payment. CLCs main fax number is 316-636-9258.
How can I educate me and my staff on CLC?
CLC has training tutorials on WebCheckINN. Front Desk GSRs should complete Modules 1 – 4 (if applicable) during New Hire Onboarding, and GMs must complete Modules 1-6 annually. When you complete these tutorials your reputation score will improve with CLC, giving you an advantage to receive more reservations from CLC.
Please print the attached job aid on Balancing CLC in RediStay and share with your team. Or click on the links below for more available training tools and resources in WEST Edge.
CLC WebCheckINN User Guide click here
Balancing CLC in Redistay Job Aid click here
CLC – RediStay & WebCheckInn Job Aid click here
CLC – Corporate Lodging Consultants PPT click here
Send your questions regarding CLC, invoicing and posting payments to Training@whgeststay.com.
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