Dianne Suga and I (David Gossard) are excited to launch this new standing article to The West Gazette. Dianne and I both come to RRI West from the Red Roof - Quality Team. Dianne has 25+ years’ experience as a hotel General Manager and Quality Trainer. I support the Operations teams with many projects, including analyzing and pulling data from Medallia and other customer review sites on social media.
This section will be focused on providing useful quality updates and best practices drive the Quality results at your property and entire RRI West portfolio. As we continue to see travel rebound over the past year, Quality will continue to play a key role in our ability to push rates, making Quality one of our biggest opportunities. So how can you help with these efforts? We are excited to announce that we will be launching a quintessential Quality Incentive with payout potential for all inn staff. This incentive is even BIGGER than our last spring sales incentive that saw more than $7000.00 paid out! This new Quality Incentive will be based on Guest Surveys (9-10) and Review Site Scores (5 Stars).
Below is a excellent example of Quality and Service. Great job to Edgar Belmonte and the AMAZING TEAM at West Palm Beach!!!
So, sharpen those service skills and share that beautiful smile to all your guests! One of the key ways you can influence positive reviews is by simply providing great service, make sure the guest knows your name and tell them that if they had a great stay to let us know on Trip Advisor. More details to be announced during Employee Appreciation Week, May 23rd through May 29th – so stay tuned!