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Integrity | Accountability | Empathy | Passion

Winter

RRI WEST PROPERTY IT / TELECOM SUPPORT

Maintenance & Construction
May 11, 2021

OPERATIONS AND INTERNAL CONTROL MANUAL


The following organizations should be contacted to for support issues related to their specific areas. Please note that when contacting these vendors, you need to provide as much information as you can so that they/we can resolve your issue as quickly as possible. Please know your new property number to provide for assistance with exception of RediStay issues.


Telephones / Admin Internet

If you are having difficulties with your telephones or if your office internet is down on ALL computers please reach out to Global Network Services (GNS)

**NOT FOR GUEST WIFI**

  • Please Email GNS Support @ RRIsupport@globalnetworkservices.net.

  • Main Support Number: 407-352-1161

  • Regular Business Hours: M-F, 8:30am – 6pm EST

  • Afterhours Support: 407-352-1161, Option 1 or Email GNS Support @ RRIsupport@globalnetworkservices.net. Our afterhours assistance is available until 11pm EST M-F, and 8am-11pm EST Sa-Su and holidays. Please note that the afterhours desk is only used for emergencies i.e. down hard situations. After form submission, you can feel free to call our main support number to check on status.


Guest Wireless – ITG

Guest WIFI Support 855-352-7618 number on the in room printed material stays the same. Hotel Staff should contact WIFI Support provider for issues.


General PC issues or Escalation

If you are experiencing issues with a computer (i.e. Mouse, Keyboard, Browser, specific sites, spyware/virus), RRIWest.com Account issues, or if you have an issue and you don’t know who to call, reach out to us at Westmont IT Support.


Redistay Operational Issues

Redistay support remains ready as always to assist with Redistay application issues.

Redistay Support Line: 855-435-7774

Redistay Support Email address: helpdesk@redroof.com

Reminder - New Suppliers Available!

Maintenance & Construction
May 11, 2021

Greetings from Procurement! I’m happy to share some information that will help you in your purchasing needs. These options are in addition to our current approved vendors.

  • Western Hotel Supply – Uniform shirts and name tags. 3 day service and no shipping charges for orders of $250 or more. (please reference the attached Western Hotel Supply for details. Each location already has an account - contact Jon Baaske for your account number/login for the online store


  • Delta Plumbing Products – Brian Loggins, National Account Manager – faucets, shower valves, shower heads, towel bars, etc. Please reference the attached Red Roof Inn Delta Product Guide for details, and for pricing, the Delta Red Roof 2021 National Pricing.




  • Intirion – Microfridge/Danby - Mini refrigerator and microwaves, microwave glass plates, parts. RRI West has switched from the Microfridge brand units to the Danby Combination units – Several locations have already purchased the Danby combination units and the feedback has been positive. Danby actually purchased Microfridge several years ago. The Danby unit is readily available without shipping delays. For non-capital orders you can reach out to Charlie Venners directly - cvenners@Microfridge.com. Any capital orders go through Jon Baaske.

Quality + Service = Excellence

David Gossard
May 11, 2021

Dianne Suga and I (David Gossard) are excited to launch this new standing article to The West Gazette. Dianne and I both come to RRI West from the Red Roof - Quality Team. Dianne has 25+ years’ experience as a hotel General Manager and Quality Trainer. I support the Operations teams with many projects, including analyzing and pulling data from Medallia and other customer review sites on social media.


This section will be focused on providing useful quality updates and best practices drive the Quality results at your property and entire RRI West portfolio. As we continue to see travel rebound over the past year, Quality will continue to play a key role in our ability to push rates, making Quality one of our biggest opportunities. So how can you help with these efforts? We are excited to announce that we will be launching a quintessential Quality Incentive with payout potential for all inn staff. This incentive is even BIGGER than our last spring sales incentive that saw more than $7000.00 paid out! This new Quality Incentive will be based on Guest Surveys (9-10) and Review Site Scores (5 Stars).


Below is a excellent example of Quality and Service. Great job to Edgar Belmonte and the AMAZING TEAM at West Palm Beach!!!

So, sharpen those service skills and share that beautiful smile to all your guests! One of the key ways you can influence positive reviews is by simply providing great service, make sure the guest knows your name and tell them that if they had a great stay to let us know on Trip Advisor. More details to be announced during Employee Appreciation Week, May 23rd through May 29th – so stay tuned!

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