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The
West Gazette

Integrity | Accountability | Empathy | Passion

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Maintenance & Construction
May 11, 2021

NEW WORK ORDER SYSTEM FEATURE

The M&C team has officially rolled out a new feature in RiskManager Pro to help manage Capital and Inn Level work order requests. This feature can be found under the “Other” tab  “Work Order Requests”.


This is where you will submit approval requests for almost all purchases or maintenance requests. This does NOT include those made through Guest Supply, HD Supply, AHR, or Amazon (these vendors already have approval processes in place on their own websites, so you do not need to submit these orders in RM Pro). Examples of items you need to submit through RM Pro are: TVs, PTACs, ACs, locks, furniture, equipment, and any work that requires contractor labor.


The goal of this system is to help eliminate excessive email communication for everyone and provide a central location for both the Operations and M&C teams to manage their requests. Please watch the below training video for more details on how to use this feature:

If you have any questions or concerns, please reach out to Jordan Tawney or anyone on the M&C team.

Maintenance & Construction
May 11, 2021

RRI WEST PROPERTY IT / TELECOM SUPPORT

OPERATIONS AND INTERNAL CONTROL MANUAL


The following organizations should be contacted to for support issues related to their specific areas. Please note that when contacting these vendors, you need to provide as much information as you can so that they/we can resolve your issue as quickly as possible. Please know your new property number to provide for assistance with exception of RediStay issues.


Telephones / Admin Internet

If you are having difficulties with your telephones or if your office internet is down on ALL computers please reach out to Global Network Services (GNS)

**NOT FOR GUEST WIFI**

  • Please Email GNS Support @ RRIsupport@globalnetworkservices.net.

  • Main Support Number: 407-352-1161

  • Regular Business Hours: M-F, 8:30am – 6pm EST

  • Afterhours Support: 407-352-1161, Option 1 or Email GNS Support @ RRIsupport@globalnetworkservices.net. Our afterhours assistance is available until 11pm EST M-F, and 8am-11pm EST Sa-Su and holidays. Please note that the afterhours desk is only used for emergencies i.e. down hard situations. After form submission, you can feel free to call our main support number to check on status.


Guest Wireless – ITG

Guest WIFI Support 855-352-7618 number on the in room printed material stays the same. Hotel Staff should contact WIFI Support provider for issues.


General PC issues or Escalation

If you are experiencing issues with a computer (i.e. Mouse, Keyboard, Browser, specific sites, spyware/virus), RRIWest.com Account issues, or if you have an issue and you don’t know who to call, reach out to us at Westmont IT Support.


Redistay Operational Issues

Redistay support remains ready as always to assist with Redistay application issues.

Redistay Support Line: 855-435-7774

Redistay Support Email address: helpdesk@redroof.com

Maintenance & Construction
May 11, 2021

Reminder - New Suppliers Available!

Greetings from Procurement! I’m happy to share some information that will help you in your purchasing needs. These options are in addition to our current approved vendors.

  • Western Hotel Supply – Uniform shirts and name tags. 3 day service and no shipping charges for orders of $250 or more. (please reference the attached Western Hotel Supply for details. Each location already has an account - contact Jon Baaske for your account number/login for the online store


  • Delta Plumbing Products – Brian Loggins, National Account Manager – faucets, shower valves, shower heads, towel bars, etc. Please reference the attached Red Roof Inn Delta Product Guide for details, and for pricing, the Delta Red Roof 2021 National Pricing.




  • Intirion – Microfridge/Danby - Mini refrigerator and microwaves, microwave glass plates, parts. RRI West has switched from the Microfridge brand units to the Danby Combination units – Several locations have already purchased the Danby combination units and the feedback has been positive. Danby actually purchased Microfridge several years ago. The Danby unit is readily available without shipping delays. For non-capital orders you can reach out to Charlie Venners directly - cvenners@Microfridge.com. Any capital orders go through Jon Baaske.

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