2021 Key Performance Indicators for RRI West

You’ve heard us speak about our KPIs, or Key Performance Indicators for 2021. To be sure these key areas of control and accountability are in place, we have attached two documents that you can print and post (one color and one B&W). Please be sure to keep these KPIs at the top of your operational strategies as we will focus our results in 2021 on these 5 key areas.

We be sending you resouces to help you control and monitor your progress. Related to KPIs are:

The Labor Report – this will help you monitor 2 of our KPIs; Housekeeping MPRs and Desk Hours Per Week/Day

Inn Ranking Report – this will help you monitor several areas of performance, including Supplies/Linen/Cleaning expense on a CPRR basis, and also your RevPAR % Change To Comp Set – these are 2 of our KPIs

OSAT and NPS Dashboard – this will help you monitor the various areas to improve our Q Score, 1 of our KPIs

These three reports will help each of you to monitor and control each of our 5 KPI’s for 2021. Thank you for your focus on these KPIs, which we encourage you to print/post to keep the message at the top of our operational strategies. ​​​​​​​

Joe's Year End Message

Here we are with our last newsletter of the year. It’s been an interesting year to say the least. As we finish this last few weeks of the year going into the holiday season, all of us at RRI West want to say we genuinely thank you for all that you do. We know you are there during late hours, weekends and holidays, and even during a worldwide pandemic. We thank you for being there for us. Please watch this short West Gazette video.

A Message from Joe

Welcome to our 2nd edition of West Gazette. Please pardon some of the background sounds in the short video below. Most information in the video you will be able to find in the articles included in the edition. We hope you’ll find our articles continue to be both useful and entertaining. Thank you everyone and enjoy our 2nd edition of The West Gazette.