Coming soon to a property near you!!!
We all know that covid turned cash tips from "convenient and customary" to "creepy and contaminated" in a matter of minutes. As we moved on from that, we found that guests genuinely began carrying less cash. PayPal use significantly increased, Venmo exploded, and Tap-to-Pay became part of our everyday. According to a recent study, Americans using cashless ways to make purchases in a week is up to almost 50%.
As GMs, you have probably heard your teams discussing this very thing. And RRI West has heard them!! Joe hinted to this in his January Gazette video, but we are excited to announce a new partnership with HiFive Cashless Tipping!! This platform will allow guests the opportunity to scan a QR code in the room, be taken to a site where they can find your helpful housekeeper listed (or fantastic front desk GSR) and leave a tip for them! It sounds easy... and we promise IT IS!!
While there are lots of details still to be worked out, some test locations to be chosen, and training to come down the path soon... we wanted to make sure we were keeping you in the loop. The GMAC Team: Steve Zagzoug, Jon Campbell, Michael Smith, JoAnne Lemasters and Kevin Furst will be leading the charge and will be rolling out all of the details this month! We hope to have our first 10 locations using the platform by the end of the 1st QTR... and everyone else in the RRI West portfolio ready to go by the end of Q2. We are thrilled to be able to open this option to our guests... but more importantly... start putting "cash" back in our GSR's pockets!
