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The
West Gazette

Integrity | Accountability | Empathy | Passion

Spiderweb
Mark Aston
Jul 7, 2021

On the Move

Team RRI West, I am excited to report back to everyone again this edition with some new changes on our team.


Dale Samples a 6-year veteran of RRI WEST has now taken on the role of floating GM beginning late last month. Dale managed the Red Roof Inn Kanawha City, WV and most recently Red Roof Inn Cleveland Westlake. We are very excited for Dale as he takes on this new role.


Current Job Openings:

  • GM: #150 Meadowlands NJ

  • GM: #035 Rockford IL

New Hires:

  • Gabriela (Gabi) Bogdan: GM, Red Roof Inn-Westlake

  • Tony Faulkiner: GM, Red Roof Inn-Danville

  • Truth McMillan: GM, Red Roof Inn-Albany


RRI West Region Alignment


Training
Jul 7, 2021

The Difference Between Rate Adjustment & Hospitality Adjustment

See Full Memo and How to process each adjustment in the below attachment.


What is a Rate Adjustment?

A rate adjustment is when you need to make a correction to 100 Room Charges in RediStay.


Why would I need to make a Rate Adjustment?

You would only reverse top line room revenue when you have incorrectly billed the guest at a higher rate than quoted, as this is revenue you were not due. A few examples of reversing 100 Room Charges would be an OTA reservation where you changed room types and RediStay defaulted to a higher rate. When a guest has a VP negotiated rate with your hotel and was billed at a higher BAR rate. Or a sleeper room which means a guest checked out prior day and was not check out in RediStay, causing it to post revenue which we are not entitled too when the audit runs.


What is a Hospitality Adjustment?

A hospitality adjustment is for any guest that experiences a problem during their stay, and it has been determined that the guest is due a partial or full discount for the prior night’s stay to make things right with the guest. Examples of a 932 HOSP ADJUSTMENT would be: Checked into dirty room, room not cleaned on service date no hot water, maintenance issue etc. This is revenue we should have collected but due to a failure on us was not able to provide an excellent guest experience and offering compensation to the guest to make right for them.



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