As general managers, you know that our employees' well-being is just as important as the
comfort of the guests we welcome every day. Mental health is a critical piece of this puzzle, yetit often doesn't get the attention it deserves. It deeply influences how engaged our staff are, how well they perform, and how satisfied our guests feel.
In this discussion, we’ll dive into how you can better support your teams by focusing on mental health. By enhancing our understanding and practices around this area, we can significantly improve both the well-being of our team members and the experiences of our guests.
Understanding Mental Health and Employee Engagement
Mental health touches on how we think, feel, and connect with others. In the fast-paced world of hotels, where every interaction with a guest matters, keeping a healthy mind is key to both your own success and that of your hotel. When your team is feeling good mentally, they’re more than just staff—they’re hosts creating memorable experiences for every guest.
Engaged employees really bring their heart into their work. They're not just doing the job; they're committed to making every guest's stay special. This enthusiasm doesn't just boost their performance—it also spreads positivity, making your hotel a more welcoming place for
everyone.
Recognizing Signs of Mental Health Issues
It’s important for managers like you to keep an eye out for signs that something might be off
with your team members. If you notice they’re calling out sick more often, not getting as much done, or acting differently, it could be a hint that they’re dealing with mental health issues.
The hospitality world has its unique pressures — from the long, sometimes unpredictable hours to the emotional weight of always being 'on' for guests, not to mention the physical side of the job. Spotting these pressures early can help you step in and provide the right support before things get too tough.
Resources for Support
At RRI West, we offer an Employee Assistance Program (EAP) through United Healthcare
(UHC), which provides free confidential counseling and support. Employees can find support and resources that can help them and their families. Visit liveandworkwell.com (code: LIFEBENSVS) OR CALL 866-302-4480 for support. Instructions for the EAP are below.
Additionally, a Featured Playlist has been created in WEST Edge for all departments with
educational videos offering support. Providing this information can empower employees to seek help independently. Instructions are below.
Strategies to Improve Workplace Performance
Setting up regular training on mental health isn’t just about ticking a box; it's about giving you and your team the know-how to spot and handle mental health concerns effectively. It’s
important everyone feels confident in this area.
Creating an environment where talking about mental health is just as normal as discussing last night’s game can make a huge difference. It helps break down the barriers and stigma,
encouraging your team to speak up and seek help without hesitation.
Regular wellness check-ins are more than a routine; they're a way to show you really care about your team’s well-being. These check-ins can strengthen the bonds within your team and build a genuinely supportive atmosphere at work.
Enhancing Guest Experience through Engaged Employees
When your team feels supported in their mental health, they're fully present and more connected in their roles. This directly enhances every interaction they have with guests, improving the overall guest experience. You'll notice guests are happier and more satisfied because your staff are engaging with them more genuinely and enthusiastically.
Think of it this way: investing in mental health is not just good for your team; it’s also a boost
for your business. A positive and supportive environment translates directly to the quality of
service your guests receive, leading to better reviews and repeat customers.
As a manager, take the initiative to assess your current mental health strategies and continuously seek improvements. Encourage an environment of learning and adaptation to maintain a supportive and successful hotel operation. By prioritizing mental health, we can cultivate a thriving work environment that benefits both employees and guests alike
