How to Effectively Monitor Guest Balances Using HotelKey

You can review the Guest Balance Activity Report daily to track any outstanding balances. To do this effectively, export the report as an Excel spreadsheet and focus on two key columns:

• Column M – "Today's Balances": If the guest has a credit in this column, their charges for the day have been paid.

• Column N – "Full Stay Balances": Ensure the guest has sufficient funds for their entire stay. The balance should show $0.00 or a credit depending on the length of their reservation.

To access the report, follow this path: Reports > Reservations > Guest Balance Activity, or simply search by typing the report name in the search bar.

For example, Joyce Sal has a credit of ($297.64) for Today’s Balance.  However, Joyce Sal owes $26.08 based on the length of stay.

Translating Content in BizLibrary

Here are instructions for using translation when watching video content in BizLibrary.  You will need to use Google Chrome for this feature.

1.         Begin playing the video content.

2.         In the upper right corner, select the icon for Control your music, videos and more.

3.         Toggle on Live Caption – English and then toggle Live Translate.  Use the drop-down arrow to select the type of language you want the audio to be translated too.  You will see a window appear at the bottom of the screen displaying the translation.

Birthdays & Anniversaries

October/November Birthdays!  

WISHING THESE AMAZING PEOPLE A GREAT DAY!! 

Maddux, Joe	OCTOBER	3
Totczyk, Magdalena A	OCTOBER	4
Stone, Terry J	OCTOBER	7
Alayon, Diane	OCTOBER	7
Maricle, Donna	OCTOBER	15
Ortiz, Carlos P	OCTOBER	22
Lugo, Mery	OCTOBER	23
Porter, Angel	OCTOBER	27
Burch, Brittany A	OCTOBER	29
Marroquin, Juan M	OCTOBER	30
Naranjo, Alberto A	NOVEMBER	15
DaWalt, Julie	NOVEMBER	17
Helman, David J	NOVEMBER	22
Shrestha, Bikas M	NOVEMBER	26
Schnorrbusch, Kelly	NOVEMBER	30

October/November Workiversaries!   

WE ARE SO GLAD YOU’RE CAREER JOURNEY BROUGHT YOU TO RRI WEST!

Jon Baaske	October	10	41 YEARS!
Carlos Ortiz	October	12	4 YEARS!
Karli Zelaya	October	12	3 YEARS!
John Ramirez	October	13	4 YEARS!
Delwin Gore	October	15	18 YEARS!
Keith Kerner	October	20	21 YEARS!
Edgar Belmonte	October	21	16 YEARS!
Isabel Urquizo	October	23	1 YEAR!
Ken Vincent	October	28	34 YEARS!
Vanessa Pennahererra	November	3	11 YEARS!
Nicole Carter	November	5	6 YEARS!
Sarah Loredo	November	5	2 YEARS!
Dan Fritz	November	12	41 YEARS!
Dave Helman	November	15	37 YEARS!
Meaatoa Tago-Musu	November	15	7 YEARS!
Michael Edwards	November	16	4 YEARS!
Stephanie Doherty	November	28	19 YEARS!